By using the Cloud Host Shop services, you acknowledge that you have read our set of legal documents and agree to be bound by the terms and conditions contained herein as well as all acceptable use policies incorporated by reference.
These Terms of Service (the 'Agreement') are an agreement between you - the user of our hosting and
related services (collectively, the 'Services'), and Cloud Host Shop, in association with LiquidNet
US LLC, a US company headquartered in Fort Lauderdale, Florida, and LiquidNet Ltd., a UK company
headquartered in London, UK. All billing and hosting services are rendered by LiquidNet US LLC and
LiquidNet Ltd. (billing operations will be handled here). Legal details about the two companies can
be found in the 'Customer Service Contact Details' section of this document.
For the sake of brevity, Cloud Host Shop, LiquidNet US LLC and LiquidNet Ltd. will be referred to as 'We', 'Us', 'Our' and 'Service Provider' in this document.
This document contains all details about our order verification procedure. Its aim is to fill you in on our policy towards Internet frauds. Our company's policy is to strictly scrutinize each new order and verify the payment details of each new customer.
How does the verification procedure take place?
*Step 1.* You place an order for a hosting account with us through our order form. A money transaction follows through the selected payment method.
NOTE: If you have attempted to pay for a service, but the payment has not managed to go through for some reason, you will receive a one-time email from our Sales Department with details about the requested service and the steps needed to take to complete the payment.
*Step 2.* We receive a notification email from our authorized retailer (PayPal, WorldPay, 2CheckOut) for the transaction.
*Step 3.* An order verification procedure commences within one hour after the notification has been received (on weekends this period may be longer).
*Step 4.* A sales representative of ours compares your IP location with your billing address and the location information given in your hosting account.
*Step 5.* Payment confirmation by phone is made at a time convenient for you. If we can’t reach you by phone, we’ll send you an email, asking you to present us with another phone number which you can be reached at in order to confirm the payment. If within a 48-hour period you still haven’t confirmed the payment, the order will be cancelled and the account will be blocked.
IMPORTANT: All new PayPal payments come to us with a status ‘Authorized’, but no funds are cleared into our account yet. Within the period of 48 hours the ‘Authorized’ status should be updated to either ‘Capture’ (if we approve the payment), or ‘Void’ (if we fail to approve the payment). The funds will be cleared into our account as soon as (and only if) the payment goes into ‘Capture’ status. Please, MIND that your successfully cleared payment will consequently show up with the following statuses - ‘Authorized’ and ‘Capture’, in your PayPal statement. This does NOT mean that you have been charged twice for the service.
We take no responsibility if, during the order verification process, the domain chosen by you has been registered by someone else, since we register domain names only after the payment has been confirmed. If this is the case, then you might wish to register another domain(s).