By using the Cloud Host Shop services, you acknowledge that you have read our set of legal documents and agree to be bound by the terms and conditions contained herein as well as all acceptable use policies incorporated by reference.
These Terms of Service (the 'Agreement') are an agreement
between you - the user of our hosting and related services (collectively, the 'Services'), and Cloud
Host Shop, in association with LiquidNet US LLC, a US company headquartered in Fort Lauderdale,
Florida, and LiquidNet Ltd., a UK company headquartered in London, UK. All billing and hosting
services are rendered by LiquidNet US LLC and LiquidNet Ltd. (billing operations will be handled
here). Legal details about the two companies can be found in the 'Customer Service Contact Details'
section of this document.
For the sake of brevity, Cloud Host Shop, LiquidNet US LLC and LiquidNet Ltd. will be referred to as
'We', 'Us', 'Our' and 'Service Provider' in this document.
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As a Customer of our Services, you need to be aware that, when signing up for an account with us,
you accept and agree to abide by our Web Hosting Terms of Service (this document) and our Acceptable
Use Policy (AUP). The Order Form completion of the Service represents the electronic signing of
these two documents.
As a Customer of our Services, you understand and agree also that it is beyond our power to restrict
any public access to the data that you position on our servers and guarantee the security of your
files. In this respect, you accept that it is your obligation to protect all the information that
you make available to the wide internet public through our web hosting network and assume all
responsibility for unveiling online personal data that could be abused.
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These Web Hosting Terms of Service, together with our Acceptable Use Policy and the Domain Name Registration Agreement, constitute the whole act of convention between You - the Customer, and Us, the Service Provider. Service Provider shall provide its Services to You under the Terms and Conditions explicated in this Service Agreement. The Agreement is intended to clarify all aspects, rules and provisions of the business relationship between You - the Customer, and Service Provider. It is also intended to keep the integrity of this relationship and protect both parties from liability. This Service Agreement will be enforced, if/when necessary, in order to be guaranteed the speed, power, performance, and reliability of our services. In the event that a court of competent jurisdiction declares any of the Agreement's provisions invalid, unenforceable, or void, the remaining provisions will entirely preserve their validity. Customer's side of the Agreement can be presented by any of the following parties: an individual over 18 years of age; a legal entity, such as a corporation, a limited liability company, etc. If a person represents the Customer, for some reason, he/or she must be legally authorized to act on his behalf, thus accepting, executing and delivering the Agreement. This agreement shall be interpreted in consistence with the laws of the State of Florida, US, and shall serve to the benefit of the parties hereto and their respective heirs, executors, administrators, successors and assigns. back to top
A web hosting service is a type of Internet service that offers individuals and
organizations/companies the resources to host their own web sites and store information,
images, video, and other content accessible via the World Wide Web. A Storage Service
Provider (SSP) is a company that provides computer storage space and related management
services. SSPs offer also periodic backup and archiving.
The Service Provider offers only web hosting services, not data storage services. A web
hosting service consists of the following:
SERVICE FEATURES
We use a clustered storage technology. This means that the storage resources of a hosting plan purchased from us are not confined to a single server, but are distributed between multiple machines. This way optimal performance is guaranteed and higher server stability. It also ensures that you will be able to avail of all the storage quota that has been assigned to your particular account. Additional disk space is available as an upgrade option. Payment is accepted only in advance per year. Contact sales for more information.
Each hosting plan includes prepaid monthly traffic in Megabytes. This traffic quota is shared between all sites hosted in a single account. In case that a hosting account exceeds its allowed traffic quota, it will be suspended until the beginning of next month when the quota will refresh automatically. Additional traffic is available as upgrade. Contact sales for more information..
the Service Provider's hosting plans include domain hosting. Each hosting plan allows a particular number of domains that can be hosted..
available at regular or a discounted price (depending on the chosen TLD) with the purchasing of a web hosting account. Each account can host a maximum of one discounted domain name. Domain registrations are final and are not subject to refund. More information regarding domain names can be found further in this TOS (Terms of Service), in our Domain Name Registration Agreement and in the Domain Name Dispute Resolution Policy.
different number of e-mail accounts are available for setup with each web hosting plan.
MySQL databases are included in all web hosting plans. Additional databases are available as upgrade. PostgreSQL databases can be either included or optional. Contact sales for more information.
Each hosting account offers unlimited MySQL database storage. However, accounts with very large single databases can affect the overall server performance. Thus, it's recommended that each database is kept under 200 MB in size. For accounts with databases over 500 MB in size, the Service Provider may request that the number of total database usage be reduced to ensure proper performance or may terminate the account, with or without notice.
the Service Provider's hosting accounts do not include dedicated IP addresses, unless listed in plan features. Dedicated IP addresses can be purchased at any time as an upgrade to the web hosting service provided by the Service Provieder. Dedicated IP addresses are purchased for a period of at least one year and are non-transferable to other web hosting providers. Contact sales for more information.
In case your hosting account does not include SSH, please contact sales department for more information on how to obtain it. Payment is accepted only in advance per year.
This service ensures that your private contact information will not be visible in the domain's WHOIS details. Optional for all hosting plans, but available only with certain TLDs, supporting this option.
30-DAY FREE TRIAL
All our web hosting plans include a 30-day free trial option, which can be enabled as soon
as a given Customer has created an account. Only new Customers can take advantage of this
possibility. The free trial period itself will expire 30 days after activation.
During the free trial period, the account will operate with several limitations, which may
differ based on the chosen package. More information on the subject will be sent to the
Customer on the free trial period's start date. After the trial period ends, the Customer
will no longer have access to the Service unless they complete their purchase.
All customer's data will be kept for up to 30 days after the end of the free trial period.
In case that the customer does not complete the order procedure within that period, the data
will be deleted from our servers.
At any given time during the free trial period, the Customer may convert their free account
into a standard paid account by clicking the “Complete Order” button in the Web Hosting
Control Panel.
SERVICE ACTIVATION
the services are
activated immediately after our Sales
Department gets in touch with the customer over the phone to verify the payment details
(this is required due to the high fraud activity spreading online, and in order to be
prevented fraudulent orders). The payment verification procedure is obligatory and if we
fail to approve a transaction within 48 hours of the payment submission, the funds will be
credited back to the payer and the order will be cancelled.
the services for existing
customers, including upgrade services and
renewals, are activated immediately after our Sales Department receives the according
service payment.
CONTINUANCE TIMESCALES
all newly-created
shared hosting accounts with the Service
Provider are valid for 1 year. They can be regularly renewed for another year that is added
to the official expiration date of the account. All account upgrades purchased from the Web
Hosting Control Panel are valid and are to be functional till the final expiration date of
the respective web hosting account.
the Service
Provider offers for registration/transfer
all TLDs (Top-Level Domains) displayed in the table below. The TLDs can be purchased either
together with a shared hosting account (at regular or PROMOTIONAL price) or separately as an
upgrade from the Web Hosting Control Panel (all TLDs - at NON-PROMOTIONAL prices). The table
below displays the minimum and maximum registration period, as well as the annual
NON-PROMOTIONAL price of each TLD:
The Service Provider occasionally runs promotions offering FREE domain names to customers signing up for a new web hosting account. This special offer is valid only with our PROMOTIONAL TLDs. However, in case that the money-back guarantee option is used, the domain name must be paid ($9.95 per year per domain name). The domain name owner will have access to a domain management account, and will be able to transfer the domain name to another registrar
HOSTING SERVICE
The hosting service is active for one year (365 days). After the expiration of that period,
the account will be automatically suspended and will remain suspended until the Customer
renews it by paying its annual subscription fee. In case that the Customer does not renew
his/her hosting account, it will remain BLOCKED. The account data will be kept for two
months, after that it will be permanently deleted.
E-mail notifications regarding each account's expiration are dispatched twice - 14 days and
7 days prior to the expiration date of the account. In order to receive the notifications,
the Customer must provide a valid e-mail address. The Service Provider ensures that the
e-mails are sent and takes no responsibility for e-mails that are not delivered due to
problems with the recipient's e-mail address.
DOMAIN NAMES:
Domain names are valid for the number of years of their registration (domain names can be registered for the period of 1 to 10 years, depending on their TLD - top-level domain name - extension). After an expiration of a domain name several stages follow regarding its renewal. The domain name Redemption Grace Period (RGP) is a registry level period that starts about 30 days after the domain name's expiration date. During this period the domain name is kept on hold by the Registrar before it gets deleted. The domain registrant is allowed to retrieve the domain name from deletion, but this process costs additional redemption fee. The RGP fee depends on the given TLD and on the registrar through which it is registered as follows:
ACCOUNT REGISTRATION AND MANAGEMENT
In consideration of their use of the Service, customers agree to:
Provide true, accurate, current and complete information about themselves as prompted by the
registration form of the Service. Maintain and promptly update their registration data to
keep it true, accurate, current and complete. If the customer provides any information that
is untrue, inaccurate, not current or incomplete, or the Service Provider has reasonable
grounds (at its sole discretion) to suspect that such information is untrue, inaccurate, not
current or incomplete, the Service Provider has the right to suspend or terminate the
customer's account and refuse any and all current or future use of the Service (or any
portion thereof). If untrue details are used in order to avoid VAT the customer can be held
responsible by the respective national tax collecting agency.
Wheb introducing any changes to their contact details, customers are obliged to notify the
Service Provider in the course of 10 business days after the changes become valid. The
introduction of changes should be done online through the customers' Web Hosting Control
Panel, not via e-mail. This requirement is also in force for the Service Provider, i.e.
customers will be always aware of any contact information changes that the company places
within its website. This way, flawless communication between both sides is guaranteed.
Customers will receive a password and account designation upon completing of the
registration process of the Service. Customers are responsible for keeping the
confidentiality of their passwords and accounts, and are fully responsible for all
activities that occur under that password or account. Customers agree to: a) immediately
notify the Service Provider about any unauthorized use of their password or account or any
other breach of security; b) ensure that they safely exit (log out from) their account at
the end of each session. The Service Provider cannot and will not be liable for any loss or
damage of account information arising from Customer's failure to comply with this provision.
If a hosting account is registered with details different than those of the person who paid
for the account, and in the case of any dispute, the Service Provider will take the side of
the person who paid for the account and shall not provide access to any other person, since
- a hosting account owner is and will be considered to be the credit card /PayPal account
holder.
If the hosting account owner deceased prior to the expiration of his/her account the Service
Provider will require death certificate or any other legal document that can provide an
official evidence for that fact. Those who supply that information will be held legally
responsible if the information is false or incorrect. Once such documents are obtained, the
Service Provider will be the sole arbiter in assessing whether the documents are authentic
or not. A record of the obtained documents will be kept until the expiration of the hosting
account.
ACCOUNT USAGE
As a condition for customer use of the Service Provider's Services, You - the Customer,
agree that you will not use the Service Provider's Services for any purpose that is unlawful
or prohibited by these terms, conditions, and notices, and/or our Acceptable Use Policy
(AUP). The Service Provider servers can be used explicitly and only for legal purposes, and
each attempt for taking indecent advantage of the servers, inconsistent with the rules, will
be immediately counteracted.
You also agree, that you will not use the Services in a manner that:
When buying an allocated space on the Service Provider's servers for the purpose of creating online stores or related e-commerce activities websites, customers agree to be fully responsible for the development, operation and maintenance of their web sites, online stores and e-commerce activities within that websites. The Customer is the only one in charge of approving, processing and filling clients' orders and taking care of clients' requests or complaints. The Customer is also the only one in charge of the payment or satisfaction of any and all taxes related to his/her web site and online store. The Customer bears the responsibility for ensuring the security and confidentiality of any customer data (including, without limitation, customer credit card numbers) that he/she may receive in connection with his/her web site or online store. Each customer is in charge of all products and services, as well as all contents and materials appearing online on his/her e-commerce website, including:
Each Customer guarantees to the Service Provider that he/she owns the right to use the Customer Content and its material, including all text, graphics, sound, music, video, programming, scripts and applets. Each Customer warrants to the Service Provider that the use, reproduction, propagation and transmission of the Customer Content and any information and materials contained inside do not, and will not:
Each Customer empowers the Service Provider to reproduce, copy, use and propagate all and any part of the Customer Content for ensuring and operating the Services. The Service Provider is granted the right to estimate, at its own discretion, the extent to which these operations need to be carried out.
Any dealings with third parties (including advertisers) carried out through the Service Provider's Services, including participation in promotions, payment for goods and services, and/or any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between the Customer and the advertiser or the other third party. The Service Provider shall not be responsible or liable for any part of such dealings or promotions.
CANCELLATION & REFUNDS
the Service Provider's accounts are set up on a prepay basis. Service Provider's customers
may decide to cancel their accounts at any time, however they will get a full refund of the
service only if the cancellation request is made within 30 days of purchasing of the
account, according to our Money Back Guarantee Policy
To cancel an account, the Customer needs to send an e-mail or support ticket to our Sales
Department and provide any authentication credentials requested by the Service Provider.
Other forms of cancellation requests will not be accepted. Any incentives (free bonuses,
etc.) offered to the Customer upon sign-up will be also cancelled.
Domain name registrations/transfers, service upgrades and web hosting plan renewals are
treated as non-refundable services (see below) and cannot be cancelled or refunded after
being activated upon customer request. The Customer will have the opportunity to transfer
his/her domain away to another host.
Late cancellations, as well as accounts cancelled by the Service Provider. due to TOS
violations (where the customer has decided not to fix the violation) do not qualify for the
30-day money back guarantee.
All credit requests for VISA, MasterCard, American Express and Discovery payments are
processed within 48 hours of the submission of the refund request (by e-mail or ticket, as
mentioned above). The funds will be credited back to the Customer's credit/debit card and
affect the Customer's credit/debit card balance in accordance with the credit/debit card
issuer's terms of service.
All credit requests for PayPal payments are processed within 48 hours of the submission of
the refund request (by e-mail or ticket, as mentioned above). The funds will be credited
back to the Customer's PayPal account and affect the Customer's PayPal balance in accordance
with the PayPal's terms of services
MONEY BACK GUARANTEE POLICY
The Service Provider offers a 30-day money back guarantee. If you are not satisfied with our hosting services, you can submit a refund request in a trouble ticket opened from your web hosting control panel, or via email sent to billing@duoservers.com, and receive full refund for your hosting plan within 30 days of the purchasing of the account. Please, NOTE that domain name registrations/transfers are non-refundable services (for more information see chapter 10 of this document).Certain sections of the Service Provider's news releases may contain forward-looking statements projecting future events, such as new software incorporations, updates, promotions, hosting introductions, etc. It is possible that these statements may deviate from the actual circumstances, since they are treated as intentions and express expectations and approximate plans of action regarding the relevant forthcoming events. Forward Looking Statements can be recognized by the availability of indicative words such as "believes", “anticipates," "plans," "may," "hopes," "can," "will," "expects," "is designed to," "with the intent," "potential", etc. However, their availability is not a prerequisite for a forward-looking statement to be treated as such.
Any way of indecent treatment towards a Service Provider's employee will be considered as totally inappropriate and unacceptable. Each Customer is expected to communicate in an utterly polite and professional manner with the Service Provider's employees regarding any request for help or consultation, or any other reason for contacting the Service Provider's team via e-mail, chat, phone or through our Ticket Desk Support System. Each Customer is expected to avoid any form of emotional outburst or inappropriate language, or any other attempt to be undermined the importance of good ethics in communication and human relations. Any act of close nature, or other type of offensive, abusive, disrespectful or condescending behavior - oral, written, or delivered by a second party - to members of the Service Provider's customer care stuff will be interpreted as a breach of this TOS. The Service Provider reserves the right to assess at its sole discretion which behavior is to be considered as a violation of the hereby stated rule and agreement, and to undertake according actions, including refuse refunds to users whose accounts have been suspended for violating this TOS provision.
The Service Provider CANNOT and WILL NOT be liable for any failure or delay in doing its professional duties resulting from circumstances beyond its physical control. Such circumstances may represent acts of any governmental body, war, rebellion, sabotage, embargo, fire, flood, strike or other labor disturbances, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware, or inability to obtain raw materials, supplies or power used in or equipment needed for provisioning of the Services.
You understand and agree that the Service is provided on an ‘AS-IS' basis without warranties or representations for its offering. The company bears no responsibility for connection problems in cases when customer's hosting with the Service Provider confronts with service interruption issues. The Service Provider assumes no liability for any service failure, or failure to deliver or store any Customer communication or personalization settings.
The Service Provider reserves the right to discontinue the delivering of the services and terminate this agreement for a certain period of time or indefinitely, with a prior notice. If the reason for this is Customer's failure to observe these Web Hosting Terms of Service and/or our Acceptable Use Policy, no refund will be issued to the customer for the unused period of his/her annual subscription with the Service Provider. If the Customer has not violated any part of these Web Hosting Terms of Service, the Acceptable Use Police and/or any other related documents (Customer agreements) mentioned hereby - the Customer will receive partial refund covering the period of his/her web hosting subscription with the Service Provider that has not been used.
The Service Provider is dedicated to providing the highest levels of customer service round
the clock. If you feel dissatisfied with any aspect of our service, you are encouraged to
make use of our complaints procedure detailed below.
In order to file a complaint, please send us an email to complaints@duoservers.com,
specifying the nature of the problem you are experiencing. Please, provide us with as many
details about your particular case as possible. The more we know about the situation, the
better, prompt and adequate our resolution will be.
Here are our steps of addressing every single complaint:
Customers can get in touch with our Customer Service via any of the contact options listed below:
In order to improve its web hosting and customer care services, the Service Provider reserves the right to revise these terms and conditions at any time without prior notice. Customers are encouraged therefore to review this document periodically.
Customers do not have the right to assign this Agreement without the explicit permission of the Service Provider. This Agreement shall be in force and effect to the total benefit of the Customer and the Service Provider, and their successors and permitted assigns.
You agree that the Service Provider, at its sole discretion, may terminate your password, account or use of the Service(or any part thereof), and remove and discard any Content within the Service if you violate this Agreement.