By using the Cloud Host Shop services, you acknowledge that you have read our set of legal documents and agree to be bound by the terms and conditions contained herein as well as all acceptable use policies incorporated by reference.
The Service Provider guarantees that the main virtual machine where your VPS is located will be up
and running at least 99.9% of the time during your subscription with us. However, we cannot be held
responsible for upstream problems outside of our network and areas where the Service Provider has no
direct influence, such as backbone provider failures, fiber-optic main line cuts, DNS or Registrar
problems with subscribers’ domain names, routing problems between a client’s location and our data
center. The uptime guarantee is also not applicable if the service interruption was caused by a
natural or unnatural event that is not directly under the control (or jurisdiction) of the Service
Provider. The Service Provider may temporarily deny or terminate the Service upon client’s failure
to pay their charges at due time.
The Service Provider guarantees 99.9% network uptime and server stability for the main virtual
machine. This, however, does not refer to problems stemming from: